Contact CharacterLock AI

Product and Account Help

Email support@characterlock.ai for help with CharacterLock AI images, Hotel Lobby videos, credits or payments. Include the task or order reference and a short description of the issue. Do not send passwords or full payment card details.

Photo and Video Deletion Requests

Email support from the address associated with your account. Include the relevant task or media reference so we can identify the files. Read the Privacy Policy for processing and retention details.

Copyright Notices

Follow the information requested in our Copyright Policy and contact the same support address.

Find Your Existing Result

My Videos shows your Hotel Lobby tasks and finished videos. Returning to an existing task checks its status without creating another paid generation.

Open Hotel Lobby · Pricing and credits · About CharacterLock AI