CharacterLockAI

Privacy Policy

Privacy policy for CharacterLock AI
May 5, 2026

Introduction

This Privacy Policy explains how CharacterLock AI collects, uses, stores, shares, and protects information when you use https://characterlock.ai and related services (the "Service").

CharacterLock AI is a reference-based AI image tool. The Service may process prompts, uploaded character reference images, generated images, account information, credits, and technical data to provide consistent character generation.

Information We Collect

Information You Provide

We may collect information you choose to provide, including:

  • Account information such as name, email address, avatar, locale, and authentication provider identifiers.
  • Prompts, scene settings, aspect ratio, style choices, identity focus, and generation preferences.
  • Uploaded reference images and generated outputs.
  • Support requests, feedback, and communications.
  • Payment or billing metadata when paid features are available.

Automatically Collected Information

We may collect technical and usage information, including:

  • IP address, approximate location, browser type, device type, operating system, and language.
  • Pages viewed, buttons clicked, generation events, credits usage, errors, and performance data.
  • Cookies, session identifiers, local storage values, and authentication tokens needed to operate the Service.
  • Abuse prevention, security, and rate-limit signals.

How We Use Information

We use information to:

  • Provide AI image generation and preserve selected character identity settings.
  • Upload, store, display, download, and manage reference images and generated outputs.
  • Authenticate users, maintain sessions, manage credits, and provide account features.
  • Prevent fraud, abuse, scraping, unauthorized access, and policy violations.
  • Debug errors, improve reliability, measure performance, and understand feature usage.
  • Respond to support requests and enforce our Terms of Service.
  • Comply with legal obligations and protect rights, safety, and security.

Uploaded Images and AI Processing

When you upload a reference image or submit a prompt, we process that content to generate the requested output. We may send your inputs, generated outputs, and related metadata to third-party AI providers and infrastructure providers that process data on our behalf.

We do not sell your uploaded images. We do not permit third-party AI providers to use your uploaded images to train their models unless you have given permission or the provider terms you separately accept allow it.

Cookies and Similar Technologies

We use cookies and similar technologies for:

  • Authentication and session management.
  • Security, abuse prevention, and rate limiting.
  • Remembering locale and product preferences.
  • Analytics and performance measurement.

You can control cookies through your browser settings, but disabling essential cookies may prevent the Service from working correctly.

Sharing Information

We may share information with:

  • AI generation providers to process prompts, images, and outputs.
  • Hosting, database, storage, and CDN providers to operate the Service.
  • Authentication, email, analytics, and monitoring providers.
  • Payment processors when paid features are available.
  • Legal, security, or government authorities when required by law or necessary to protect rights and safety.

We do not sell personal information to advertisers.

Data Retention

We retain information for as long as needed to provide the Service, maintain account history, support downloads, prevent abuse, resolve disputes, comply with legal obligations, and maintain backups.

Uploaded images and generated outputs may be retained while your account is active or while needed for history, support, security, billing, or abuse prevention. You may request deletion as described below.

Your Choices and Rights

Depending on your location, you may have rights to:

  • Access, correct, export, or delete personal information.
  • Delete your account and associated content.
  • Object to or restrict certain processing.
  • Opt out of non-essential analytics where applicable.
  • Withdraw consent where processing is based on consent.

To make a request, contact us at support@characterlock.ai. We may need to verify your identity before fulfilling requests.

Security

We use technical and organizational safeguards such as HTTPS, access controls, rate limits, provider security controls, and monitoring. No online service can guarantee perfect security, and you are responsible for keeping your account credentials secure.

International Processing

The Service may process and store information in countries other than where you live. By using the Service, you understand that information may be transferred to providers and infrastructure in other jurisdictions, subject to applicable law.

Children's Privacy

The Service is not intended for children under 13, or under the minimum age required by local law. We do not knowingly collect personal information from children below that age. If you believe a child provided information, contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated policies will be posted on this page with a revised date. Continued use of the Service after an update means you acknowledge the updated policy.

Contact

For privacy questions or requests:

Last Updated: May 5, 2026